Terms of Use and Privacy Policy

Terms and Conditions

 

These terms and conditions will apply between you and ‘Rafa and Reenie’ when you buy an item from www.rafaandreenie.co.uk. The terms do not affect your statutory rights.

 

Your contract for purchases made through ‘Rafa and Reenie’ website is with the Rafa and Reenie company and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. 

 

You must be eighteen years or older to use this website. You warrant that all details you provide to ‘Rafa and Reenie’ for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that credit or debit card details you are using is your own and that there are sufficient funds in your account to cover payment of the item/s ordered.

 

 

Ordering

We would advise that orders are made online however orders can be made by telephone on 07875 087828, you may need to leave a voicemail message but we will endeavour to return your call within two working days.

 

Once you place an order online you will receive a confirmation email shortly afterwards. The order is deemed as accepted by us once your order has been dispatched. If there is a problem with your order you will be contacted promptly and if your order cannot be met or there is a delay in dispatch you will be notified.

Prices displayed are inclusive of VAT where applicable but exclude delivery charges.

 

Delivery Policy and Prices

We aim to get all our orders out within 3 working days of receiving them. We keep all tracking details so please let us know if you haven’t received your items within a week of ordering.  All orders over £50 (exclusive of VAT if relevant and postage) will be delivered free of charge within the UK.  

 

We will select the most suitable delivery provider dependant on the weight and size of your order. Prices will start from £4.50 and a next day delivery option is available for the UK for orders before 12.00 pm for £9.  The following postcodes will attract a greater cost BT, PA, PH, IV, KW, AB, JE, GY, IM.

 

Signed for delivery services will be used in all instances.

 

Although we expect, in most instances, an order to be delivered within 3 working days, this may not always be the case and it may be that delivery to certain destinations can take up to 5 working days. If delivery is not available at predetermined dates you will be informed at the ordering stage.

 

We use a selection of courier companies for International Deliveries depending on the size and value of the order. We aim to use the fastest arrival but can not guarantee this.  Normally orders will arrive within one week of posting.

 

Delivery is undertaken by an independent delivery company and once goods have left our premises all such goods will be under the control of that company. We may assist customers with tracking orders but please be advised that delays may occur due to weather and transportation issues and therefore we cannot accept liability in these instances.

Returns Policy

We hope that you are delighted with your order but understand that sometimes the items are not suitable or rarely have a fault.  If this is your experience and you want to return your purchase for a refund or an exchange you must contact us within 2 days of delivery.  You then have 14 days after the date of receiving your order to return to us. The returned items must be unused, and in a re-saleable condition. Please enclose a note letting us know what option you would like.

 

Please ensure that you package your goods securely and keep proof of posting. You will have to pay for return postage yourself.

 

Please send to:

 

Rafa and Reenie Returns Dept.

Grove Farm, Oxen End 

Little Bardfield

Braintree

Essex

CM7 4PX

 

Once we receive your items we will refund or exchange as requested by you.  Personalised items cannot be refunded so please feel free to contact us to ensure the item/s you want is exactly what you require.  You can contact us on:

info@rafaandreenie.co.uk

Cancellations

If you haven't submitted your order you may clear the items in your basket at any time by clicking the ‘x’ button next to the product you do not wish to purchase.

If you have placed an order but then wish to change or cancel it please contact us as soon as you can. We will try our best to make any changes but cannot guarantee that we will be able to do so as the order may have already been processed. If this is the case you will have to follow the returns procedure. You will be liable for any charges incurred when returning the goods to us unless the return is a result of an error made by us.

 

Privacy Policy  (Updated May 2018)

Introduction

Welcome to our "Rafa and Reenie" privacy notice.  We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website or when you call or email us and tells you about your privacy rights and how the Law protects you.

The data we collect about you

Your name,address, order details and payment method (personal information) are forwarded to us by WiX our website host and Paypal, if used to pay for your purchases, by email.    

 

This information is used to process your order and send it to you. If an issue arises with your order we will contact you by email to help rectify it.  

We do not share this information with outside parties except to the extent necessary to provide our service.

If you opt to subscribe to our website you may be contacted to inform you of any special offers, updates or relevant information.  If you would like to unsubscribe please contact us by email through our site. (info@rafaandreenie.co.uk)

For the purpose of the Data Protection Act 1998 (the Act), the data controller is ‘Rafa and Reenie’ registered at Grove Farm, Oxen End, Little Bardfield, Braintree, Essex. CM7 4PX.

Log Data

We use Google Analytics and WiX insights to give us information about our website activity.  This does not offer any personal information to us.

Cookies

Cookies are very small files that websites send to computers which help companies to improve their customers' online experience, making the interaction between users and websites faster and easier. Our website uses cookies to allow our customers to move from one part of the website to another.

 

Cookies do not allow us access to any customer's computer and we do not store any of your payment details. Cookies are used by most websites and are designed to improve the customer's experience. By using our website you are agreeing to the use of cookies.

 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website.

 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee 100% security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of your personal information

We do not sell trade or rent your personal information to others. 

 

Your acceptance of these terms

By using this site you signify your acceptance of this policy.

 

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. if you have subscribed to our site an update will be sent to you. 

 

Contact  

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@rafaandreenie.co.uk.

 

Complaints

Please submit any complaints by email to info@rafaandreenie.co.uk. We will aim to respond within 10 working days. 

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